Refund Policy

At ESSENCESSTUDIO, customer satisfaction is important to us. Please read our refund policy carefully before placing an order.

Eligibility for Refunds

Refunds are only applicable under the following condition:

• The ordered item is out of stock after payment confirmation.

Non-Refundable Cases

Refunds will not be provided for:

• Change of mind after purchase.
  
• Incorrect size selection by the customer.
  
• Slight color differences caused by screen or lighting variations.
  
• Delays caused by courier services.

Refund Request Process

• Customers must contact us within 48 hours regarding their refund request.
  
• Once the claim is reviewed and approved, the refund process will begin.

Refund Method

• Refunds will be issued through the original payment method or bank transfer.
  
• Processing time may take 7–14 business days depending on the payment provider or bank.

Important Note

ESSENCESSTUDIO reserves the right to reject refund requests that do not meet the conditions mentioned above.