Refund Policy
- All sales are final.
- Refunds are only available if an advance payment has been made and the ordered article becomes unavailable or out of stock from our side.
- In case of an out-of-stock item, the customer may choose either:
- A refund of the advance payment, or
To wait for restocking of the article. - Essence Studio will not automatically issue a refund unless specifically requested by the customer.
- For any eligible refund, the product must be:
- Unused
Unopened
In its original condition and packaging - The product must first be returned to and received by Essence Studio.
- Our team will inspect the product upon receipt before approving any refund.
- Once approved, the refund process will take 2 to 3 working days.
- Refunds Will NOT Be Provided In The Following Cases:
- Change of mind after placing an order.
- Customer no longer wants the product.
- Incorrect size selected by the customer.
- Customer dislikes the color, design, or fitting after delivery.
- Minor color variations due to screen settings, photography, or lighting.
- Delay caused by the courier or shipping company.
- The product has been opened, used, washed, worn, damaged, or altered.
- The product is returned without original packaging, tags, or accessories.
- Sale, discounted, promotional, or clearance items.
- Incorrect shipping information provided by the customer.
- Refusal to accept the parcel at the time of delivery.
- Any request made after the product has been used or worn.
- By placing an order with Essence Studio, the customer agrees to this Refund Policy.